I always arrive super early in the banquet room to set up my room and meet the staff. The early shift is a tough one it sure sets the tone for the day – and the hotel! I was met by this beautiful, young, smiling Kailyn in Timmins, Ontario today.
Kailyn told me instantly how grateful she was for her job (even with a 5:30am start). She then offered to make me a “fresh coffee” even though we were two hours from coffee service being rolled in the room. She had a permanent smile and was gracious and kind.
As I tell every 18-year-old friend of my daughter: You can be smart, talented and beautiful but you HAVE to be kind.