I was invited to a speak in a city close to an incredible “world class” resort. Darren and I decided that we would take an extra day and make the trip a family holiday.
It was a beautiful sunny day as we made our way down the tree-lined highway. The fresh smell of pine blowing in our windows and the wildlife running alongside the road. As we turned down into a lush valley, there nestled on the side of a hill sat the sprawling hotel. It was breathtaking. We could hardly wait to explore the area and see our room that promised a “picturesque view.”
Relax at resort -just a dream
We all bounced out of the van and walked down the rustic path from the parking lot to the huge log doors. The lobby featured beautifully selected furniture and a warm fire burning in the large brick fireplace. It was clear that every detail had been considered and a great deal of money spent on the building.
We arrived at the front counter, eager to check in. I was sure that the owners who had taken such care in creating this amazing property also would have insisted on employing exceptional people.
Well, let’s just say, we were quickly disappointed. We waited while the person behind the counter finished his conversation with another other staff member. Darren finally had to say, “Excuse me,” even though we were clearly visible in front of him.
He slowly rose from his chair, put down his coffee and replied, without an ounce of enthusiasm, “Can I help you?” No smile, nothing. We had obviously interrupted him by checking in. Without making any conversation with us, he handed us our key, picked up his coffee, and sat back down. The rest of the weekend was a let down, too. Everything seemed to be an effort for the staff.
At the end of our stay, we packed up our luggage, we were disappointed and ready to leave. Though the resort, the view, the food, and the trails were amazing, the staff had taken away something away from all of it. How different the experience could have been if they had understood that we were the reason they were there.
As we struggled out the door with arms loaded and no one in sight to help us, we passed the staff room. The door was open, and the room was full of visiting staff members. We noticed a big poster on the wall that read, “If you don’t believe that people can rise from the dead, you should be here at quitting time!”
How fitting, we laughed. Too bad the irony seemed lost on them.