Celebrating Great Service

In the theme of celebrating, I want to celebrate the great people I meet on the road. I was having lunch Moose Jaw at the Moose Jaw spa and the service from Stephanie was outstanding. I wanted to celebrate Amanda. Amanda is one of the managers at Temple Garden Mineral Spa and every time she passed you in the hallway or passed by my lunch table she smiled or said, “Hi.” When I speak on Customer Service, I stress how important it is that EVERYONE in the building make their guests feel welcome.That simple act of making eye contact and saying hi does make people feel special. I know Amanda is a “people person” so it comes easy for her to do that. If you are not a people person and you serve the public, you have to do one of two things: learn how to become a people person or please get a new job that does not require you to pretend.

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