Thank you Federated Co-op for choosing me to speak at your Equip Summit to managers and staff from across the Prairies. Co-op people are truly some of the nicest people you could ever meet.

The Co-op is filled with multi-generational people and that can be hard to lead. My advice is to take out your magnifying glass and start focusing on what you can do to connect to every generation. Become a really great listener and learn peoples names, what they are interested in, their family’s names…the list goes on and on. Then find a way to keep track of all that you gather.

When you pass staff in the hall, take 30 seconds to make a real connection. Slow down look them right in the eye and say, “Good morning.”

And please don’t ask people, “How are you?” unless you have focused time to hear the answer and care.