Nicole in action, I was trying to figure out exactly what set her apart. The training was the same but her ability to connect with each of us on a personal level was simply unreal. She served the front of the airplane with a permanent smile and tons of energy I watched her literally switch her personality, humor, interaction, tone, volume and body language to match each one of us. She put down the drinks and food like she was serving a meal in a five star hotel and treated us like true “guests”. What really set her apart was her kindness. You can fake nice, you can never fake kind. She told me she has been serving like that for 18 years. Lucky lucky WestJet to have Nicole on their team. Thank you Nicole, I hope I get to fly with you again soon!