Leaving Your Mark

We have the best veterinarian clinic for our cat Isabella. Everyone in the clinic is so kind. I was commenting to my veterinarian about how impressed I was with his employee Velda. She is truly one of the most positive employees I have ever met. The Vet laughed and said “the only challenge we have with Velda is getting the lipstick off the animals because she kisses them all as she brings them to the back.”


What a great way to be known! As the woman who leaves her “mark” of kindness.

Get On the Bus

I love the story of the man who gets on the bus and says to the driver, “What are the people in this city like?” The bus driver asks him, “What were the people in your last city like?” The man replies, “Rude, unreasonable and ungrateful”. The bus driver said, “Then I think you will find them the same here”.

The next person gets on the bus and asks the driver, “What are the people in this city like?” The bus driver asks, “What were the people in your last city like?” The person replies, “Warm, loving and kind.” The bus driver said, “I think you will find them the same here.”

I really do think it is all about how you view people. I look for kindness everywhere I go.


I often work in a small community and a woman asked me during one of my presentations, “What if I feel stuck in the job I have? I live in a small community with very few employment options and I don’t have the education to look for something better. How can I find the 90%s in that?” I reminded her that there are still many 90%s. She has a job, in a community that does not have many options she has a great option – despite how she sees it.  Find the good in the job, make a list and focus on what is good. Secondly, I reminded her to hang out with the people at work who do not feel stuck themselves. We feel a lot worse about what we do if we hang out with others who feel bad too. I encouraged her to seek out those who do find joy.

She emailed me after and said she did that…. She is now seeing the 90%s and hanging out with those who do too.


Everything is Great

We, as motivational speakers, leave the impression of who we are everywhere we go. And we do not get that back. I remember that the face I show the world should match the face that stares back at me in the mirror. I like to offer kindness and patience wherever I can.

Every banquet room set up is great. Even when it is nothing close to the diagram I sent, the client always hears, “It will work perfectly.”

Every meal they serve is “wonderful”.

What is the point in coming into the banquet centre demanding things to be different? What impression do we leave when we do not honor people for the effort they have made?

When Harry Met Sally

If you are old enough to remember the movie “When Harry met Sally”, you will remember that Sally was a very particular eater and liked to modify what was on the menu. I am known for this habit. I always want to modify something to make it healthier, add a salad etc. So the process is usually, the serving staff come to the table, I ask for the “modification”, they go the kitchen, they return with the answer to whether or not my request is granted.

This week, my modifications met with two very different responses. Both times the serving staff went into the kitchen to ask the chef if what I want is possible. In each case, I’m close enough to the kitchen to hear the response. The first one says, “Of course, tell her no problem at all.” The second chef replies, “No. Tell her to order off the menu.”

We need to remember that often your customers can hear the backroom conversations. What impression do you think I was left with of each restaurant?

Happiest People I Meet

The happiest people I meet in most workplaces sweep the floors. The person who comes out of a little room in the back corner of the building is often the one with the biggest smile. Isn’t that interesting? I personally think they have the meaning of life figured out. Go to a job that makes you happy, then go home and live your life.

Why Do You Live Here?

There is a man who lives by the local elementary school who clearly does not enjoy living near a school. He is constantly complaining about the soccer balls in his yard and the noise they make during recess. Why would you pick a house by a school, if you knew you were going to be annoyed by the children?

Why choose to be miserable? Make the choice to be happy and do what you need to do to make that happen.


teamworker smoothing out asphalt pavement for new road.

teamworker smoothing out asphalt pavement for new road.

There are three road workers working on the road in front of my home. Foreman #1 drives up to check on them. He barely makes eye contact with the men, he is frowning, rude and to the point. You can just see the dynamic of the group change. The men look defeated and annoyed.

An hour later… foreman #2 arrives. He is completely different. He addresses everyone by name, he was friendly, appreciative and you could tell he was someone who really cared about his employees. You could literally see a shift in their attitude and motivation.

Please don’t lead people if you are not a happy person. It is very hard to create a motivated, happy workforce if you are not that yourself.


In Daniel Seiberg’s book, “The Digital Diet” he wrote, “My wife used to call me ‘Glowworm’ because my face was always illuminated by a screen in bed.

He stopped bringing the laptop to bed and offers three simple tips:
1. Don’t charge your laptop, tablet or phone in the bedroom. Leave your bedroom your sanctuary.
2. Leave your devices in your pocket, bag or purse when dining with friends.
3. Share info with those you know and love in a more direct way – call, email or text – rather than posting on Facebook.
business woman working on bed with laptop in hotel at night. asian