A Great Thought

“The veterans of our military services have put their lives on the line to
protect the freedoms that we enjoy. They have dedicated their lives to their
country and deserve to be recognized for their commitment.”
– Judd Gregg

Canadian National War Memorial and Tomb of the Unknown Soldier in Ottawa, Canada in Black and White with red poppy flowers

Smiling Too Much

In the CFL Eastern final game last season, they interviewed Henry Burris.

When Henry played for the Roughriders, I loved that he was always smiling. In
the interview, he said he is often accused of smiling “too much”.
All I could think was, “Is that a bad thing?”


I have been in the Toronto airport a lot lately and have you met Gloria? Gloria
works at the “Marketplace” where the food kiosks are. She is one of the
most 90% people I have ever met. With all she has to put up with in a day
with cranky travelers, she has a permanent smile and makes you feel so
special. Every time I see her at the airport, she says, “Hi Darci!” and gives
me a big hug. Really? She remembers my name? Gloria is retiring soon and it
will be a great loss to the airport.

Thank you Gloria for your consistent service. The airport won’t be the same
without you.

Winners Do Quit

I have a quote in my office that reads:

Most of us view quitting a negative thing to do, but it’s not. “Winners never quit” we’re told. In reality, winners quit all the time by choosing to stop doing things that aren’t creating the results that we want.

Give Thanks

With Thanksgiving around the corner, let’s make sure we are giving thanks. I like to send thank you emails and cards to people who I receive great service from.

After visiting my grama last week, I met an incredible employee named Lil at the care home. It is not very often I hear back from managers with such kind words about their staff.

Dear Don,

I have to tell you how totally impressed I was with Lil, her smile, energy and enthusiasm. She couldn’t stop talking about how much she loved her job and her residents.

You are very blessed to have her on your staff. She is blessed to have a job she loves.

Keep up the great work!

Don writes me back and says:

Good morning Darci,

You are an excellent judge of character and your assessment of Lil is right on the money. She is an excellent/outstanding employee respected by her peers, and loved by the residents. Thank you so much for taking the time to write this note. All of us could learn from your kindness. Small gestures like this can change the world. There is a ripple effect to such an email that touches many more than the writer and the subject.

We are very happy that your grandmother chose to live with us. We look forward to serving her years to come.


Gum Chewer

We need to see people through a 90% lens, not a 10% one. The 10%’s are the things that you do not like or annoy you about another person.

A group of high school students were invited to my presentation last week and a very insightful young man shared this:

“If I am annoyed by a classmate because he chews his gum in an annoying way, then that guy becomes ‘the annoying gum chewer guy’.” But if I only focus on his annoying habit I never get to know the guy himself. From now on I will get to know the guy, not just what bugs me about him.”

He heard the message loud and clear. There are always 10%’s about others but what is good about them?