You Matter

good enough
You don’t need anyone’s affection or approval in order to be good enough. When someone rejects or judges you it isn’t actually about you. It’s about them and their own insecurities, limitations, and needs , and you don’t have to internalize that. Your worth isn’t contingent upon other peoples acceptance of you – its something inherent. You exist, and therefore, you matter.

Daniel Keopke

Positively Service

staff notice2
Don’t post the notices for staff to read right behind the cash register. Tuck them away so the clients don’t have to read them while they are waiting to pay.

Love Lessons

My favorite section at the airport is the arrivals area because I love watching people waiting for their loved ones and their reactions when they see each other.

A beautiful young woman is before me on the escalator and you can tell she is excited to see someone. As soon as she spots her handsome young man she starts screaming and waving her arms. She runs towards him, drops her bags at his feet, jumps into his arms, wraps her arms and legs around him and they start kissing. And they kept kissing and kissing and kissing. It brought a smile to our faces to see such an example of young love.

As we waited for our luggage, the lovebirds stood to my left and they did not stop. They were kissing and pawing at each and saying how much they missed each other. It was very sweet.

There is an older woman to my right waiting for her luggage too. Her husband walks into the airport, doesn’t even say hello to her, forcefully grabs her bag off the conveyor belt and says as he is walking away, “Hurry up, I’m double parked.”

I smiled as I compared the two relationships. What happens to our marriages? How do we go from running across an airport to throwing bags in a car?

Marriages are work, it all comes down to the simple choices you make in your marriage. Will you be the enthusiastic spouse or the spouse that is just going through the motions? Making simple choices and small gestures to be positive and show love could have a big impact on your life and how others respond to you. Which one will you be?

Darren and I celebrate our 20th wedding anniversary this year. I guess I know what I need to do the next time he is waiting for me at the airport.


I am setting up the banquet room for my presentation and in walks a gorgeous woman with a beaded head wrap and a huge smile. Of course we start talking and as I always do I ask her to tell me her story.
She tells me how lucky she is to live in Canada and how in her country growing up women were not allowed to work. She told me how blessed and grateful she is for her serving job.

A week later I am in another banquet room and the woman serving the room was very unhappy and complaining. I wished the two could meet and maybe the woman who wasn’t blessed to grow up in Canada could remind the woman who was, how great we have it here.

Gum Chewer

We need to see people through a 90% lens, not a 10% one. The 10%’s are the things that you do not like or annoy you about another person.

A group of high school students were invited to my presentation last week and a very insightful young man shared this:

“If I am annoyed by a classmate because he chews his gum in an annoying way, then that guy becomes ‘the annoying gum chewer guy’.” But if I only focus on his annoying habit I never get to know the guy himself. From now on I will get to know the guy, not just what bugs me about him.”

He heard the message loud and clear. There are always 10%’s about others but what is good about them?


It is 8:55 pm on a beautiful dark peaceful night. I am alone in the parking lot as I am carrying a chair from the store to my car. I need to keep busy. I need to keep my mind occupied. I have felt grief for days and tomorrow I have to be a pumped-up, motivational speaker. I have to get it together. I have worked, cooked, cleaned and now, I am decorating.

Darren and I lost one of our best friends. A man we loved like a brother and our children called “Uncle Rob”. I am trying to focus on the 90%s and all of the happy memories. I look up at the dark night sky filled with stars and smile. Rob loved a star-filled sky. I will miss him but I know he is at peace. Time to get this chair home.

Breaking the silence, a car pulls into the parking lot blaring Adele’s song, Hello. The lines, “Hello from the other side. I must have called a thousand times” are playing. The emotion of the past week takes over. I put the chair down in the parking lot and sit on it overwhelmed with my grief. What a sight that must have been!

I did eventually get it together and spoke the next day. As I sat in the airport, met the banquet staff and audience members, I was very mindful of how I felt. I felt more compassion for others. I love people and something about this difficult time made me love them even more. We all go through 10% times in our lives.

My dad has a saying, “Leave everyone like you may never see them again.” Be mindful of how you treat people. Speak kindly, hug them, feed them, drop by, call and love them. You will never regret that.

So in this love-filled month that is my challenge to you. Love others like you may never see them again.



On the radio program Focal Point, the host asked the listeners, “if I gave you $50 000 dollars today what would you do with it?”

His challenge was two fold; firstly it helped you to figure out what makes you the happiest. Would you donate it? Renovate with it? Give it to your family members? Buy a new car? By asking those questions it helped you to figure out if giving or receiving made you the happiest.

The second challenge was that even without the gift of $50,000 dollars could you still do some of what you were going to do with it. Could you still donate a bit, renovate a bit, buy a bit of a bigger car etc.

Very interesting reflection. I decided I was a mix of both, I would definitely renovate something but I would definitely give some of it away to those in need and some to treat the people I love.

What would you do with $50,000 dollars?

Positively Service

If you have carpets that are lifting get someone in to make them flat and nice. Not only does it look bad it is a serious tripping hazard. I am sitting in a hotel lobby right now and every second person is catching themselves on the carpet. One person remarked to the banquet manager “you should fix the carpet.” He said “oh ya that’s been our list for years.”